Toronto Moving Company "AIM Toronto Movers"

Frequently Asked Questions about Moving

1. Is a deposit required?
2. How can I pay for my move?
3. Can I pack everything myself?
4. Should I take any special care with electronics?
5. What is Insurance Valuation?
6. What am I responsible for moving?
7. What if something mechanical does not work after the move?
8. What should I do with our self assembled furniture (IKEA)?
9. Is there anything we are not allowed to move?
10. Are there extra charges I should know about?
11. What should I know about storage?
12. Is uscanadamoving.com a licensed mover?
13. What type of paperwork do I need for cross border moving?

1. Is a deposit required?

It is common practice for a mover to require a 10% deposit in order to book you in. Beware of mover’s who ask for larger deposits. There are many reasons why you should not give more than a 10% deposit on the transportation portion of your move (see your estimator).

2. How can I pay for my move?

Payments of move deposits can be made by cash, cheque, bank draft, money order or authorized credit card. Moving companies will not unload at your destination until the balance of your bill has been paid in full. Final payment can be paid directly to the driver upon delivery by cash, bank draft or money order. Arrangements can be made for Visa or MasterCard as well. Ask your estimator for more details.

3. Can I pack everything myself?

Professional packing services can be a smart decision. Pictures, lamps, mirrors, china, crystal and other types of breakables are shipped at the owner's risk unless properly packed AND unpacked by your mover. Damage to a customer packed carton during transit may allow a claim under certain conditions (ask your estimator). The customer is basically responsible for any items that are self-packed.

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4. Should I take any special care with electronics and appliances?

Pack your electronic items very carefully. In cold weather you must wait until your electronics and appliances warm up before plugging them in.

5. What is Insurance Valuation?

Many families want the peace of mind and advantages that additional protection offers. That's why AIM Toronto Movers designed a Replacement Protection Plan for maximum coverage at an affordable price.

The AIM Toronto Movers Replacement Plan simply means that if the damaged item cannot be repaired to its original condition it will be replaced with a new one of like kind, quality and quantity at today's market price (Some exceptions may apply on certain items). This protection is limited only by the amount of valuation you select. It is important, therefore, that you recognize and establish a realistic replacement value on all of your possessions.

Please ask your Estimator for complete details and pricing.

Proper 'Valuation' (Insurance) should be explained to you. You should be aware of how much coverage you are purchasing as well as your costs for that coverage. Beware of companies that represent the basic insurance (which is free), as full Replacement-Value Insurance. You may be paying for something you are not getting.

Make sure that you fully understand the details of the estimate provided by your potential mover. If any charges, guarantees or other details are not fully understood, please ask your move consultant to explain them for you. Moving companies and individual estimators present their services differently, and for specific reasons.

Motor vehicles, trailers, boats & motors, campers, motorcycles, snowmobiles, etc. will have their value measured at current market value at origin on date of loading calculated as shown on the Vehicle Condition Report issued at the time of loading.

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6. What am I responsible for moving?

You are responsible for transporting items such as jewellery and important documents. Liability with respect to items such as photographs and similar objects is limited to the value of the film, CD’s, etc. No allowance will be made for items of sentimental value, as they do not have a cash equivalent amount. You are strongly urged, for your own protection to take these items with you.

Professional packing services can be a smart decision. Pictures, lamps, mirrors, china, crystal and other types of breakables are shipped at owner’s risk unless properly packed by your mover, AND unpacked. Damage to a customer packed carton during transit may allow a claim under certain conditions (see your estimator). The customer is basically responsible for any items that are self-packed.

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7. What if something mechanical does not work after the move?

It is important to understand that the mechanical, electrical or internal workings of any electronics or equipment are exempt from valuation unless there is physical damage to the housing of the unit. If there is no physical damage, they would have to have been professionally inspected and serviced by a technician prior to the move and after move in. IN COLD WEATHER YOU MUST WAIT UNTIL YOUR ELECTRONICS WARM UP BEFORE PLUGGING THEM IN.

It is the shipper's responsibility to make preparation arrangements before transit of items of a mechanical nature. These items include, but are not limited to, clocks, stereos, large appliances (washers, dryers, refrigerators, freezers, etc.) and any item which has mechanically moving parts. If these items are not properly prepared, damage can occur through no fault of the carrier. By simply asking your consultant, these servicing arrangements can be made on your behalf.

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8. What should I do with our self assembled furniture (IKEA)?

There is a reason a lot of the furniture and appliances you purchase from the store is packaged in a box-it is the safest way to transport it. Your best bet is that if it came in a box it should probably be broken down to transport it safely. For example, all IKEA furniture should be disassembled. IKEA states in their catalogue that their furniture is sent out not assembled because it is the safest way to ship their furniture. If you choose to send your furniture still assembled, we will take the best care we can, but will not be responsible for any damage.

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9. Is there anything we are not allowed to move?

Shipping of flammables, corrosives, explosives, and most liquids are not allowed. This includes but is not exclusive to paints, solvents, aerosol cans, gasoline, matches, butane or propane, lighter fluid, kerosene, bleach, liquid Drano, paint stripper, car batteries, acids, antifreeze, motor oil, propane and diving tanks, ammunition, flare, fireworks, chemistry sets, fire extinguishers, propane-powered cars, beer or wines.

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10. Are there extra charges I should know about?

Your mover may charge for additional services, if necessary, at origin or destination. These charges will be added directly to your Bill of Lading and are in relation to any extra pick-up and delivery addresses, shuttle fees, long carries, excessive stairs, elevator services, time waiting, disassembly or modification to dwelling for passage of owner’s goods, use of 3rd party contractors, or any other undisclosed physical or time expense incurred in the proper transportation and delivery of the customer’s goods.

11. What should I know about storage?

Moving companies offer many different types of storage. Make sure that you are fairly comparing your quotes on the same storage features and rates. Is it a heated warehouse? Does it have security? Is it open to the public? Ask your estimator for a full description of the company’s warehouse, procedures, benefits and rates.

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12. Is AIM Toronto Movers a licensed mover?

The trucking industry is heavily regulated, however there are some moving companies who advertise long distance moving, but are not licensed or permitted to do so. Be sure to consider only the companies with proper operating authority to get you where you want to go. At AIM Toronto Movers we are fully licensed cross border carriers.

13. What type of paperwork do I need for cross border moving?

There is additional paperwork that is necessary in order for household goods to cross into the U.S.A. Our staff. will supply this paperwork and help you to complete any forms.

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Services offered can vary from one moving company to the next. If there is a service that is important to you in your decision making process, please let us know. If we don’t offer it, we’ll do our best to provide it.

For more information regarding relocations of all kinds, please do not hesitate to contact the Canadian Association of Movers or any of its members. They would be happy to discuss your moving and storage options, as well as any of your general moving or packing questions.